Terms & Conditions

1. About Us and These Terms

These terms and conditions apply to all purchases from Selden Wines through our website, www.seldenwines.co.uk. Please read them before placing an order; you will be asked to accept them at checkout.

Selden Wines is a trading name of Selden Vineyard Ltd, a company registered in England and Wales (Company No: 16065310), Registered office: Selden Farm, Patching, West Sussex BN13 3UL. Email: support@seldenwines.co.uk.

We sell alcohol under a premises licence issued by Arun District Council. Licence No: 15781.

In these terms, “we”, “us” and “our” mean Selden Vineyard Ltd trading as Selden Wines, and “you” means the person buying from us.

2. Age Restriction

You must be 18 or over to buy alcohol from us. By placing an order, you confirm that you are 18 or over. It is an offence for anyone under 18 to buy alcohol, or for anyone to buy alcohol on behalf of someone under 18.

We may ask for proof of age before accepting your order, and we will cancel the order if we cannot confirm that you are 18 or over. Deliveries must be received by someone aged 18 or over. Our courier may ask for ID and will not hand the parcel to anyone who appears to be under 18 and cannot show appropriate ID.

3. Ordering and Payment

3.1 Ordering Process:
After you place an order, you will receive an email acknowledging it. This does not mean we have accepted your order. Our acceptance, and the contract between us, takes effect when we email you to confirm that your order has been dispatched. We may decline an order, for example if a wine is out of stock, a price was clearly shown in error, or we cannot confirm your age. If so, we will let you know and refund any payment in full.

3.2 Prices and Payment:
All prices are in British Pounds Sterling (GBP) and include VAT and duty. Delivery charges are shown separately at checkout before you pay. Payment is taken when you place your order and is processed securely by our payment provider, Square. We never see or store your full card details.

3.3 Changes and Cancellations Before Dispatch:
If you want to change or cancel your order, please contact us as soon as possible. We will do our best to help before your order is dispatched. Once it has been dispatched, you can still cancel using your right to cancel in section 5.

4. Delivery

4.1 Delivery Times:
We will give you an estimated delivery time when you order. Delivery times are estimates and delays can occasionally happen. Unless we agree otherwise, we will deliver within 30 days of accepting your order. If we cannot, we will let you know, and you may cancel for a full refund.

4.2 Delivery Charges:
Delivery charges depend on the delivery location and the value of your order, and are shown at checkout.

4.3 Delivery Address:
Please make sure your delivery details are correct. We are not responsible for losses or delays caused by an incorrect address.

4.4 Delivery Locations:
We currently deliver to the UK mainland only, excluding the Scottish Highlands, Scottish islands, Isle of Man, Isle of Wight, Channel Islands and Northern Ireland. We do not deliver outside the UK, including to the Republic of Ireland.

If you would like to order for delivery to an excluded area, please email support@seldenwines.co.uk and we will try to arrange it.

4.5 Responsibility and Ownership:
The wine is your responsibility once it has been delivered to you or to someone you have nominated. Ownership passes to you once we have received full payment.

5. Cancellations, Returns and Refunds

5.1 Your Right to Cancel:
Under the Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013, you can cancel your order for any reason within 14 days of the day you (or someone you nominate) receive the wine. Simply email support@seldenwines.co.uk with your name, order number and the items you want to return. You do not need to give a reason.

5.2 Returning Wine:
Please send the wine back within 14 days of telling us you are cancelling, to: Selden Wines, Selden Farm, Patching, West Sussex BN13 3UL. Unless the wine is faulty, you are responsible for the cost of returning it, so please pack bottles carefully. Unopened bottles are fully refundable. If a bottle has been opened and is not faulty, we may reduce your refund to reflect its loss in value.

5.3 Refunds:
We will refund you within 14 days of receiving the wine back, or of you showing us proof that you have sent it, if that is sooner. If you cancel your whole order, we will also refund the standard delivery charge you paid (if you chose a more expensive delivery option, we only refund the cost of our standard delivery). Refunds are made to your original payment method.

5.4 Faulty or Damaged Wine:
If any bottles arrive broken or damaged, please tell us within 48 hours of delivery, with a photo if possible, so that we can claim from the courier. If a wine is faulty (for example, corked), please let us know as soon as you notice. Under the Consumer Rights Act 2015, you can reject faulty goods within 30 days of delivery for a full refund, including delivery charges, and we will cover any return costs. If you prefer, we will replace the wine instead.

Nothing in these terms affects your statutory rights as a consumer.

6. Intellectual Property

All content on this website, including text, images and logos, belongs to Selden Wines or is used with permission, and is protected by copyright and other intellectual property laws. You may not reproduce or use it without our written permission.

7. Your Personal Data

Our Privacy Policy explains how we collect, use and protect your personal data.

8. Our Liability

8.1 Limitation of Liability:
We are not liable for losses that were not reasonably foreseeable when you placed your order, or for any business losses (our wines are sold for private use only). Subject to 8.2, our total liability to you in connection with an order will not exceed the total value of that order.

8.2 What We Do Not Exclude:
Nothing in these terms limits or excludes our liability for death or personal injury caused by our negligence, for fraud or fraudulent misrepresentation, or for anything else that cannot be limited or excluded by law, including your statutory rights as a consumer.

8.3 Website Information:
We take care to keep the information on our website accurate, but product details such as vintages may change. If a vintage or product differs from the one you ordered, we will tell you before dispatch and you may cancel for a full refund.

9. Governing Law

These terms are governed by the law of England and Wales. You can bring legal proceedings in the courts of England and Wales. If you live in Scotland, you can also bring proceedings in Scotland, and if you live in Northern Ireland, in Northern Ireland.

10. Changes to These Terms

We may update these terms from time to time. The terms that apply to your order are the ones in force when you placed it.

11. Contact Us

If you have any questions about these terms, please contact us at:

Selden Wines (Selden Vineyard Ltd)
Selden Farm, Patching, West Sussex BN13 3UL
Email: support@seldenwines.co.uk